Refund and Cancellation Policy

1. No Refund Policy

All payments made to XLead, a brand or service offering of Leadsync Technologies or associated entities, are strictly non-refundable under any circumstances.

By making a payment, the Customer acknowledges and agrees that:

• The payment is primarily for AI infrastructure setup, including but not limited to:
  • Custom Lead Qualification Bot (QBot) development and deployment.
  • Campaign setup and optimization.
  • Landing pages and marketing creatives.
  • CRM or dashboard access and integrations.
  • Data processing, automation, and AI training.
• Any leads, responses, or conversations generated are complimentary deliverables associated with the infrastructure and are not sold as a refundable product.
• Because the service involves time-bound execution, technology deployment, and resource allocation, refunds are not feasible once work has commenced.

2. No Cancellation Policy

Once a service is subscribed to and payment is made:

• The order cannot be cancelled, paused, or reversed.
• Campaign execution begins immediately or within defined timelines and may involve AI and human resource allocation, platform integrations, and campaign activation costs.
• Cancellation requests will not be entertained at any stage.

3. No Guarantee of Business Outcomes

XLead provides bot-verified leads and/or marketing infrastructure, not guaranteed sales.

Conversion of leads into business depends on factors including:

• The Customer's product or service quality.
• Pricing, sales process, and follow-up.
• Market conditions and competition.

No refund, credit, or compensation will be provided based on:

• Non-conversion of leads.
• Perceived quality expectations beyond the defined Lead Qualification Criteria (LQC).
• Business outcomes or revenue generated.

4. Delivery Completion and Usage Rights

Once assets such as bots, creatives, landing pages, or dashboard access are delivered, the service is considered substantially fulfilled. The Customer retains the right to reuse these assets across campaigns, which further nullifies refund claims.

5. Replacement and Support Clause

In the event of technical errors or invalid leads, where applicable under defined criteria, XLead may at its sole discretion:

• Provide replacements.
• Optimize campaigns.

Such support does not create a refund obligation.

6. Acknowledgment and Acceptance

By proceeding with payment, the Customer confirms that they have read and understood this Refund and Cancellation Policy and accepts that:

• The service is non-refundable.
• The service is non-cancellable.
• Payment is for AI infrastructure and execution, not guaranteed results.

7. Legal Standing

This policy is binding together with the applicable Service Agreement and the Terms and Conditions published on www.xlead.in. In the event of a dispute, the company's obligation is limited strictly to the service delivery defined in the applicable agreement and not to financial reimbursement.